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<p style="text-align:center;">These pages will always be a work in progress, I will add to them as I can...<br>If you desire to see certain instructions documented here, please [mailto:bob@computerisms.ca let me know]</p>
<p style="text-align:center;">These pages will always be a work in progress, I will add to them as I can...<br>If you desire to see certain instructions documented here, please [mailto:bob@computerisms.ca let me know]</p>


{| style="width: 100%; border-spacing:15px;border-collapse:separate"
{| style="width: 100%; border-spacing:15px;border-collapse:separate;" cellpadding="10"
|- valign="top"  
|- valign="top"  
|colspan="6" style="border: 1px solid rgb(191, 238, 255); background-color: rgb(000, 255, 255);text-align:center;font-size:1.5em;"| '''Getting Support'''
|colspan="6" style="border: 1px solid rgb(191, 238, 255); background-color: rgb(000, 255, 255);text-align:center;font-size:1.5em;"| '''Getting Support'''
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</p>
</p>
<p style="font-weight:bold;text-align:center;font-size:1.0em;">
<p style="font-weight:bold;text-align:center;font-size:1.0em;">
Support for Basic Hosting (Email and FTP) is free</p>
Telephone Support for Basic Hosting (Email and FTP) is free</p>
<p style="font-weight:bold;text-align:center;font-size:0.75em;">
<p style="font-weight:bold;text-align:center;font-size:0.75em;">
Email and FTP are both very old technologies and it seldom takes more than a minute or two to solve problems</p>
Email and FTP are both very mature technologies and most problems can be solved quickly without scheduling a visit.<br>If a visit is required and the problem is not due to a malfunction in the hosting service, [http://www.computerisms.ca/index.php/business-network-management hourly billing] will be applied.</p>
<p style="font-weight:bold;text-align:center;font-size:1.0em;">
<p style="font-weight:bold;text-align:center;font-size:1.0em;">
Support for Advanced Hosting is [http://www.computerisms.ca/index.php/business-network-management billable by the hour]</p>
Support for Advanced Hosting is [http://www.computerisms.ca/index.php/business-network-management billable by the hour]</p>
<p style="font-weight:bold;text-align:center;font-size:0.75em;">
<p style="font-weight:bold;text-align:center;font-size:0.75em;">
CalDAV/WebDAV protocols, while not new, are not as common or standardized as email and FTP, and take longer to figure out and fix.</p>
CalDAV/CardDAV/WebDAV are implemented differently on each device and/or program.<br>Therefore they require much more skill and time to be able to troubleshoot.</p>
<p style="font-weight:bold;text-align:center;font-size:1.0em;">
<p style="font-weight:bold;text-align:center;font-size:1.0em;">
If it turns out a problem is found on one of our servers, it will not be billed.</p>
If it turns out a problem is found on one of our servers, it will not be billed.</p>


|- valign="top"  
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|colspan="3" style="width:50%;border: 1px solid rgb(191, 238, 255); background-color: rgb(255, 228, 181);text-align:center;font-size:1.5em;"| '''eMail'''
|colspan="6" style="border: 1px solid rgb(191, 238, 255); background-color: rgb(255, 235, 205);text-align:center;font-size:1.5em;"| '''Port Change'''
<p style="font-weight:bold;text-align:center;font-size:0.75em;">
If you recieved an email asking you to change your email port number and encyrption type:</p>
'''[[Email Port Change|Email Port Change]]'''<br>
 
|- valign="top"
|colspan="3" style="width:50%;border: 1px solid rgb(191, 238, 255); background-color: rgb(248, 102, 76);text-align:center;font-size:1.5em;" | [[file:mail.png|75px]]
[[Email|Email Settings]]<br>
[[Email|Email Settings]]<br>
[[Spam|Spam Filtering]]<br>
[[Spam|Spam Filtering]]<br>
[[QmailAdmin Management|Manage Email Accounts and Mailing Lists]]<br>
[[QmailAdmin Management|Manage Email Accounts and Mailing Lists]]<br>
[[Troubleshooting Email Issues|Basic Email Troubleshooting]]<br>
[[QmailAdmin_Management#Modify_User|Out of Office/Vacation Responses in the Management Interface]]<br>
[[Roundcube#Server_Side_Message_Filtering|Out of Office/Vacation Responses Using Roundcube]]<br>


 
|colspan="3" style="width:50%;border: 1px solid rgb(191, 238, 255); background-color: rgb(88, 137, 184);text-align:center;font-size:1.5em;"| [[file:con_cal.png|75px]]
|colspan="3" style="width:50%;border: 1px solid rgb(191, 238, 255); background-color: rgb(221, 160, 221);text-align:center;font-size:1.5em;"| '''File Storage and Transfer'''
[[Calendar|Calendar Server Configuration]]<br>
[[Fetch|Large File Transfers via email]]<br>
[[Shared Address Book|Contacts Server Configuration]]<br>
[[Files|Online File Storage]]<br>




|- valign="top"  
|- valign="top"  
|colspan="3" style="width:50%;border: 1px solid rgb(191, 238, 255); background-color: rgb(173, 255, 47);text-align:center;font-size:1.5em;"| '''Calendars / Address Books'''
|colspan="3" style="width:50%;border: 1px solid rgb(191, 238, 255); background-color: rgb(55, 181, 98);text-align:center;font-size:1.5em;"| [[file:file.png|75px]]
[[Calendar|Calendars]]<br>
[[Fetch|Large File Transfers through Email (Fetch)]]<br>
[[Shared Address Book|Shared Address Books]]<br>
[[Files|Online File Storage]]<br>


|colspan="3" style="width:50%;border: 1px solid rgb(191, 238, 255); background-color: rgb(240, 230, 140);text-align:center;font-size:1.5em;"| '''Collaborative Documents'''
|colspan="3" style="width:50%;border: 1px solid rgb(191, 238, 255); background-color: rgb(248, 164, 76);text-align:center;font-size:1.5em;"| [[file:doc.png|75px]]
<p>'''COMING SOON'''</p>
<p>'''COMING SOON'''</p>


|- valign="top"  
|- valign="top"
|colspan="2" style="width:33%;border: 1px solid rgb(191, 238, 255); background-color: rgb(255, 235, 205);text-align:center;font-size:1.5em;"| '''More Useful Info'''
|colspan="3" style="width:33%;border: 1px solid rgb(191, 238, 255); background-color: rgb(192, 192, 192);text-align:center;font-size:1.5em;"| '''VPN Instructions'''
[[Security Certificates|The Certificate Warnings Issue]]
[[Daily Bandwidth Report]] Explanations and Documentation
 
|colspan="2" style="width:33%;border: 1px solid rgb(191, 238, 255); background-color: rgb(192, 192, 192);text-align:center;font-size:1.5em;"| '''VPN Instructions'''
[[VPN Clients Using Certificates]]<br>
[[VPN Clients Using Certificates]]<br>
[[VPN Clients Using Pre-Shared Keys]]<br>
[[VPN Clients Using Pre-Shared Keys]]<br>
[[Connecting Mac to a File Server]]<br>
[[Connecting Mac to a File Server]]<br>
[[Connecting Android device to a File Server]]<br>
[[Connecting Android Device to a File Server]]<br>
[[Connecting iOS Device to a File Server (for Video/Audio Playback)]]<br>


|colspan="2" style="width:33%;border: 1px solid rgb(191, 238, 255); background-color: rgb(255, 235, 205);text-align:center;font-size:1.5em;"| '''Scripts and Tools'''
|colspan="3" style="width:33%;border: 1px solid rgb(191, 238, 255); background-color: rgb(255, 235, 205);text-align:center;font-size:1.5em;"| '''Client Configuration'''
[[IPUPDATE]] <br>
[[Roundcube]]<br>
[[SquirrelMail]]<br>
[[Thunderbird]]<br>
[[Outlook]]<br>
|}
|}
==Helpful Tricks==
*[[Security Certificates|Learn about Certificate warnings and find how to get rid of them]]
==Configuring your clients to connect to Computerisms Services==
*Configuring Webmail [[Round Cube]]
*Configuring [[Thunderbird]]
*Configuring [[Outlook]]
*Supported but undocumented clients: Android, Iphone, squirrelmail
*Need to know if your client will work?? [mailto:bob@computerisms.ca mail me.]
==Bandwidth==
*[[Daily Bandwidth Report]] Explanations and Documentation
==Scripts==
*[[IPUPDATE]] - script to update firewalls on DHCP connections when IP address changes

Latest revision as of 11:41, 31 August 2022

Welcome to the Computerisms Help Pages

RETURN TO COMPUTERISMS HOME PAGE

These pages will always be a work in progress, I will add to them as I can...
If you desire to see certain instructions documented here, please let me know

Getting Support

Contact Computerisms at 867-334-7117; or you can email instead

Telephone Support for Basic Hosting (Email and FTP) is free

Email and FTP are both very mature technologies and most problems can be solved quickly without scheduling a visit.
If a visit is required and the problem is not due to a malfunction in the hosting service, hourly billing will be applied.

Support for Advanced Hosting is billable by the hour

CalDAV/CardDAV/WebDAV are implemented differently on each device and/or program.
Therefore they require much more skill and time to be able to troubleshoot.

If it turns out a problem is found on one of our servers, it will not be billed.

Port Change

If you recieved an email asking you to change your email port number and encyrption type:

Email Port Change

Email Settings
Spam Filtering
Manage Email Accounts and Mailing Lists
Basic Email Troubleshooting
Out of Office/Vacation Responses in the Management Interface
Out of Office/Vacation Responses Using Roundcube

Calendar Server Configuration
Contacts Server Configuration


Large File Transfers through Email (Fetch)
Online File Storage

COMING SOON

VPN Instructions

VPN Clients Using Certificates
VPN Clients Using Pre-Shared Keys
Connecting Mac to a File Server
Connecting Android Device to a File Server
Connecting iOS Device to a File Server (for Video/Audio Playback)

 Client Configuration

Roundcube
SquirrelMail
Thunderbird
Outlook

Retrieved from "http://help.computerisms.ca/index.php?title=Main_Page&oldid=5281"