help.computerisms.ca - User contributions [en-ca]

Phishing URLs

2023-08-12T01:54:39Z

Bob:

If you find yourself on this web page because you followed a link in your email to this page, then good news.

It means that the spam filter on our email server found a very suspicious link in your email, and to prevent you from clicking on something bad it sent you here.

if you feel this is in error, and that the original link was safe, please contact us.

Phishing URLs

2023-08-12T01:48:36Z

Bob: Created page with "If you find yourself on this web page because you followed a link in your email to this page, then it means that the spam filter on our email server rewrote a very suspicious..."

If you find yourself on this web page because you followed a link in your email to this page, then it means that the spam filter on our email server rewrote a very suspicious link in your email to prevent you from clicking on something bad. if you feel this is in error, please contact us.

File:Help.rc.new.filter.png

2022-08-31T17:35:04Z

Bob: Bob uploaded a new version of File:Help.rc.new.filter.png

Roundcube

2022-08-31T17:34:12Z

Bob: /* Server Side Message Filtering */

==Email==

*To check your email using Roundcube, all you need to do is login
**There is no need to configure anything in order to send or receive mail using RoundCube

{| style="width:100%" border="0" cellspacing="0" cellpadding="20" style="font-size:120%;
|-
|style="width: 50%"|
*Open your browser and navigate to [[Domain Substitution|https://rc.domain.tld]]
*Enter your email address in the Username field
*Enter your email password in the Password field
*If you prefer a language other than English, select it from the list
*Click the login Button

==Getting Started==

Before you start using RoundCube, you should configure the plugins to your requirements: 

{| style="width:100%" border="0" cellspacing="0" cellpadding="20" style="font-size:120%;
|-
|style="width: 50%"|
*Open your browser and navigate to [[Domain Substitution|https://rc.domain.tld]]
*Enter your email address in the Username field
*Enter your email password in the Password field
*If you prefer a language other than English, select it from the list
*Click the login Button
|[[File:rc.login.png|center|500px]]
|-
|[[File:rc.choose.settings.png|center|500px]]
|
*In the next window, find in the top right corner the link called "Settings"
|-
|
*In the preferences menu on the left side of the window, select Manage Plugins
*You will be presented with a number of check boxes
**Hovering your mouse over each item will give a brief help of what the plugin does
*You may enable/disable any combination of plugins you desire
*At the bottom is the option to restore the selections back to default, or you can select all or deselect all plugins
*If there is something you are not clear on, feel free to [mailto:bob@computerisms.ca ask]
|[[File:help.rc.plugin.manager.png|center|500px]]
|-
|}

==Calendar==

NOTE: These instructions are slightly out of date; the settings are correct but you will have to look around to find them till I update this page 
Before you begin: 
*You will need the [[Calendar#I Just Want a Calendar That All My Devices Will Sync With|DAV Path found on the server]] or the [[Calendar#I Need My Assistant To Edit My Calendar|DAV Path from some else's Calendar]]

{| style="width:100%" border="0" cellspacing="0" cellpadding="20" style="font-size:120%;
|-
|style="width: 50%"|
*Open your browser and navigate to [[Domain Substitution|https://rc.domain.tld]]
*Enter your email address in the Username field
*Enter your email password in the Password field
*If you prefer a language other than English, select it from the list
*Click the login Button
|[[File:rc.login.png|center|500px]]
|-
|[[File:rc.choose.settings.png|center|500px]]
|
*In the next window, find in the top right corner the link called "Settings"
|-
|
*In the next window on the far left side, under the main category "Calendar", click the sub-category "Categories"
|[[File:rc.settings.choose.calendar.png|center|500px]]
|-
|[[File:rc.add.calendar.png|center|500px]]
|
*In the main pane of the window, click the plus sign. This will create a new line at the bottom of the list
*Click in the longest field of the new line and enter a name for your calendar
**The name is arbitrary, so it can be anything you like, though normally you would choose a name that has meaning for you.
*If you wish to change the colour of your calendar, click in the box containing FFFFFF, then click on the colour you would like for your calendar
*Click the Save Button
|-
|
*After you click save, the list will reorder alphabetically
*Click the little round button next to the calendar you just created
|[[File:rc.add.calendar.2.png|center|500px]]
|-
|[[File:rc.config.calendar.png|center|500px]]
|
*In the Username field you will find the value "%u"
**%u is a short cut for the username you used to log into Roundcube, which will be the same as your email address
*Enter your Email Password
**If you are connecting to someone else's calendar, you should still use your own email address and email password
**If your Username and Password are rejected, ensure [[Calendar#I Need My Assistant To Edit My Calendar|you have been granted permission to use that calendar]]
*The value you need to enter for "CalDAV Url" consists of two parts
**The first part is based on your domain name in the format [[Domain Substitution|https://cal.domain.tld]]
**The second part is your DAV Path as derived from configuring your [[Calendar]]
**If you are connecting to someone else's calendar, you will need to use the [[Calendar#I Need My Assistant To Edit My Calendar|DAV Path]] they provide you
**The full value will look like this: [[Domain Substitution|https://cal.domain.tld/caldav.php/bob@computerisms.ca/calendar]]
*Unless you know why you should do otherwise, leave "Reminders" and "Authentication Method" settings at their default
*Click the Save Button
|-
|
*To start using your calendar, click the Calendar link in the top right corner of the window
|[[File:rc.choose.calendar.png|center|500px]]
|-
|}

==Shared Address Book==

Before you begin: 
*A CardDAV capable client
*You will need the [[Shared Address Book#I Just Want an Address Book That All My Devices Will Sync With|DAV Path found on the server]] or the [[Shared Address Book#I Need My Assistant To Edit My Address Book|DAV Path from some else's Address Book]]

{| style="width:100%" border="0" cellspacing="0" cellpadding="20" style="font-size:120%;
|-
|style="width: 50%"|
*Open your browser and navigate to [[Domain Substitution|https://rc.domain.tld]]
*Enter your email address in the Username field
*Enter your email password in the Password field
*If you prefer a language other than English, select it from the list
*Click the login Button
|[[File:rc.login.png|center|500px]]
|-
|[[File:rc.choose.settings.png|center|500px]]
|
*In the next window, find in the top right corner the link called "Settings"
|-
|
*In the next window on the far left side, click the category called "CardDAV"
|[[File:Rc.settings.carddav.png|center|500px]]
|-
|[[File:rc.config.book.png|center|500px]]
|
*In the main pane of the window, enter a name for your address book
**The name is arbitrary, so it can be anything you like, usually something meaningful to you.
**The address book name must not contain a space
*Ensure "Activate CardDAV-Addressbook" is selected
*Enter your email address as your Username
**If you are connecting to someone else's address book, you should still use your own email address and email password
**If your Username and Password are rejected, ensure [[Shared Address Book#I Need My Assistant To Edit My Address Book|you have been granted permission to use that calendar]]
*Enter your email password as Password
*The value you need to enter for URL consists of two parts
**The first part is based on your domain name in the format [[Domain Substitution|https://cal.domain.tld]]
**The second part is your DAV Path as derived from configuring your [[Shared Address Book]]
**If you are connecting to someone else's calendar, you will need to use the [[Shared Address Book#I Need My Assistant To Edit My Address Book|DAV Path]] they provide you
**The full value will look like this: [[Domain Substitution|https://cal.domain.tld/caldav.php/bob@computerisms.ca/addresses]]
*The update interval can be increased if you like
**1 is the minimum acceptable value for this field
*When everything is how you want it, click save
|-
|
*After you click save, you will be given the opportunity to add another address book if you want to.
*In order to use your new address book, click on the Address Book link in the top right of the window
|[[File:rc.choose.book.png|center|500px]]
|-
|[[File:rc.use.book.png|center|500px]]
|
*Ensure your CardDAV address book is selected, and you will be able to view and add contact entries to your Shared Address Book
|-
|}

==Server Side Message Filtering==
{| style="width:100%" border="0" cellspacing="0" cellpadding="20" style="font-size:120%;
|-
|style="width: 50%"|
*Open your browser and navigate to [[Domain Substitution|https://rc.domain.tld]]
*Enter your email address in the Username field
*Enter your email password in the Password field
*If you prefer a language other than English, select it from the list
*Click the login Button
|[[File:rc.login.png|center|500px]]
|-
|[[File:rc.choose.settings.png|center|500px]]
|
*In the next window, find in the top right corner the link called "Settings"
|-
|
*In the far left pane, select filters
|[[File:help.rc.filters.png|center|500px]]
|-
|[[File:help.rc.new.filter.png|center|500px]]
|
#Click the Plus sign to add a new filter
#Pick a Name, if you don't know what to put call it OutOfOffice
#Make this rule apply to all messages
#Select the filter type to be Out of Office Message
#Select the Advanced Option checkbox
#Fill in the Period and select days/seconds. This dictates how often to send the response, typically you will set this to the number of days you intend to be away so that any given person gets only one out of office response from you.
#Fill in the subject of the mail that you will send in your auto-response
#Fill in the body of the message, for example other people to contact, return date, etc...
#When Everything is to your satisfaction, click the Save button
#When you return, select the disable rule check box in the top right corner
##When you next need to set up an OutOfOffice response, uncheck that box, adjust your subject and message, and click save
|-
|}

==Extra Notes==
*[[Spam#Roundcube - Train Spam Filters|What is that Junk button doing anyway?]] - It's training the Spam filter on your particular mail server to learn what is spam and what is not so it can eventually filter out spam before it hits your inbox. To learn more, click on the link where the question is.

Roundcube

2022-08-31T17:33:49Z

Bob: /* Server Side Message Filtering */

==Email==

*To check your email using Roundcube, all you need to do is login
**There is no need to configure anything in order to send or receive mail using RoundCube

{| style="width:100%" border="0" cellspacing="0" cellpadding="20" style="font-size:120%;
|-
|style="width: 50%"|
*Open your browser and navigate to [[Domain Substitution|https://rc.domain.tld]]
*Enter your email address in the Username field
*Enter your email password in the Password field
*If you prefer a language other than English, select it from the list
*Click the login Button

==Getting Started==

Before you start using RoundCube, you should configure the plugins to your requirements: 

{| style="width:100%" border="0" cellspacing="0" cellpadding="20" style="font-size:120%;
|-
|style="width: 50%"|
*Open your browser and navigate to [[Domain Substitution|https://rc.domain.tld]]
*Enter your email address in the Username field
*Enter your email password in the Password field
*If you prefer a language other than English, select it from the list
*Click the login Button
|[[File:rc.login.png|center|500px]]
|-
|[[File:rc.choose.settings.png|center|500px]]
|
*In the next window, find in the top right corner the link called "Settings"
|-
|
*In the preferences menu on the left side of the window, select Manage Plugins
*You will be presented with a number of check boxes
**Hovering your mouse over each item will give a brief help of what the plugin does
*You may enable/disable any combination of plugins you desire
*At the bottom is the option to restore the selections back to default, or you can select all or deselect all plugins
*If there is something you are not clear on, feel free to [mailto:bob@computerisms.ca ask]
|[[File:help.rc.plugin.manager.png|center|500px]]
|-
|}

==Calendar==

NOTE: These instructions are slightly out of date; the settings are correct but you will have to look around to find them till I update this page 
Before you begin: 
*You will need the [[Calendar#I Just Want a Calendar That All My Devices Will Sync With|DAV Path found on the server]] or the [[Calendar#I Need My Assistant To Edit My Calendar|DAV Path from some else's Calendar]]

{| style="width:100%" border="0" cellspacing="0" cellpadding="20" style="font-size:120%;
|-
|style="width: 50%"|
*Open your browser and navigate to [[Domain Substitution|https://rc.domain.tld]]
*Enter your email address in the Username field
*Enter your email password in the Password field
*If you prefer a language other than English, select it from the list
*Click the login Button
|[[File:rc.login.png|center|500px]]
|-
|[[File:rc.choose.settings.png|center|500px]]
|
*In the next window, find in the top right corner the link called "Settings"
|-
|
*In the next window on the far left side, under the main category "Calendar", click the sub-category "Categories"
|[[File:rc.settings.choose.calendar.png|center|500px]]
|-
|[[File:rc.add.calendar.png|center|500px]]
|
*In the main pane of the window, click the plus sign. This will create a new line at the bottom of the list
*Click in the longest field of the new line and enter a name for your calendar
**The name is arbitrary, so it can be anything you like, though normally you would choose a name that has meaning for you.
*If you wish to change the colour of your calendar, click in the box containing FFFFFF, then click on the colour you would like for your calendar
*Click the Save Button
|-
|
*After you click save, the list will reorder alphabetically
*Click the little round button next to the calendar you just created
|[[File:rc.add.calendar.2.png|center|500px]]
|-
|[[File:rc.config.calendar.png|center|500px]]
|
*In the Username field you will find the value "%u"
**%u is a short cut for the username you used to log into Roundcube, which will be the same as your email address
*Enter your Email Password
**If you are connecting to someone else's calendar, you should still use your own email address and email password
**If your Username and Password are rejected, ensure [[Calendar#I Need My Assistant To Edit My Calendar|you have been granted permission to use that calendar]]
*The value you need to enter for "CalDAV Url" consists of two parts
**The first part is based on your domain name in the format [[Domain Substitution|https://cal.domain.tld]]
**The second part is your DAV Path as derived from configuring your [[Calendar]]
**If you are connecting to someone else's calendar, you will need to use the [[Calendar#I Need My Assistant To Edit My Calendar|DAV Path]] they provide you
**The full value will look like this: [[Domain Substitution|https://cal.domain.tld/caldav.php/bob@computerisms.ca/calendar]]
*Unless you know why you should do otherwise, leave "Reminders" and "Authentication Method" settings at their default
*Click the Save Button
|-
|
*To start using your calendar, click the Calendar link in the top right corner of the window
|[[File:rc.choose.calendar.png|center|500px]]
|-
|}

==Shared Address Book==

Before you begin: 
*A CardDAV capable client
*You will need the [[Shared Address Book#I Just Want an Address Book That All My Devices Will Sync With|DAV Path found on the server]] or the [[Shared Address Book#I Need My Assistant To Edit My Address Book|DAV Path from some else's Address Book]]

{| style="width:100%" border="0" cellspacing="0" cellpadding="20" style="font-size:120%;
|-
|style="width: 50%"|
*Open your browser and navigate to [[Domain Substitution|https://rc.domain.tld]]
*Enter your email address in the Username field
*Enter your email password in the Password field
*If you prefer a language other than English, select it from the list
*Click the login Button
|[[File:rc.login.png|center|500px]]
|-
|[[File:rc.choose.settings.png|center|500px]]
|
*In the next window, find in the top right corner the link called "Settings"
|-
|
*In the next window on the far left side, click the category called "CardDAV"
|[[File:Rc.settings.carddav.png|center|500px]]
|-
|[[File:rc.config.book.png|center|500px]]
|
*In the main pane of the window, enter a name for your address book
**The name is arbitrary, so it can be anything you like, usually something meaningful to you.
**The address book name must not contain a space
*Ensure "Activate CardDAV-Addressbook" is selected
*Enter your email address as your Username
**If you are connecting to someone else's address book, you should still use your own email address and email password
**If your Username and Password are rejected, ensure [[Shared Address Book#I Need My Assistant To Edit My Address Book|you have been granted permission to use that calendar]]
*Enter your email password as Password
*The value you need to enter for URL consists of two parts
**The first part is based on your domain name in the format [[Domain Substitution|https://cal.domain.tld]]
**The second part is your DAV Path as derived from configuring your [[Shared Address Book]]
**If you are connecting to someone else's calendar, you will need to use the [[Shared Address Book#I Need My Assistant To Edit My Address Book|DAV Path]] they provide you
**The full value will look like this: [[Domain Substitution|https://cal.domain.tld/caldav.php/bob@computerisms.ca/addresses]]
*The update interval can be increased if you like
**1 is the minimum acceptable value for this field
*When everything is how you want it, click save
|-
|
*After you click save, you will be given the opportunity to add another address book if you want to.
*In order to use your new address book, click on the Address Book link in the top right of the window
|[[File:rc.choose.book.png|center|500px]]
|-
|[[File:rc.use.book.png|center|500px]]
|
*Ensure your CardDAV address book is selected, and you will be able to view and add contact entries to your Shared Address Book
|-
|}

==Server Side Message Filtering==
{| style="width:100%" border="0" cellspacing="0" cellpadding="20" style="font-size:120%;
|-
|style="width: 50%"|
*Open your browser and navigate to [[Domain Substitution|https://rc.domain.tld]]
*Enter your email address in the Username field
*Enter your email password in the Password field
*If you prefer a language other than English, select it from the list
*Click the login Button
|[[File:rc.login.png|center|500px]]
|-
|[[File:rc.choose.settings.png|center|500px]]
|
*In the next window, find in the top right corner the link called "Settings"
|-
|
*In the far left pane, select filters
|[[File:help.rc.filters.png|center|500px]]
|-
|[[File:help.rc.new.filter.png|center|500px]]
|
#Click the Plus sign to add a new filter
#Pick a Name, if you don't know what to put call it OutOfOffice
#Make this rule apply to all messages
#Select the filter type to be Out of Office Message
#Select the Advanced Option checkbox
#Fill in the Period and select days/seconds. This dictates how often to send the response, typically you will set this to the number of days you intend to be away so that any given person gets only one out of office response from you.
#Fill in the subject of the mail that you will send in your auto-response
#Fill in the body of the message, for example other people to contact, return date, etc...
#When Everything is to your satisfaction, click the Save button
#When you return, select the disable rule check box in the top right corner
##When you next need to set up an OutOfOffice response, uncheck that box, adjust your subject and message, and click save
*To create a new filter, click the Plus Sign in the bottom left corner of the window
*Filter Name is an arbitrary value, you should put something that is meaningful to describing the filter
*Select your Filter Rules
**Adjust the radio button to determine if you want all rules or any rules to match
**If you need to add more rules, click the green plus sign to the right of the window
*Set your Filter Actions by choosing an item from the left drop down menu
**Different actions, such as the Out of Office reply, will produce different options after you choose it.
*When the rules and actions for this filter are configured, click the Save button
|-
|}

==Extra Notes==
*[[Spam#Roundcube - Train Spam Filters|What is that Junk button doing anyway?]] - It's training the Spam filter on your particular mail server to learn what is spam and what is not so it can eventually filter out spam before it hits your inbox. To learn more, click on the link where the question is.

File:Help.rc.new.filter.png

2022-08-31T17:26:59Z

Bob: Bob uploaded a new version of File:Help.rc.new.filter.png

Roundcube

2022-08-31T17:18:32Z

Bob: /* Server Side Message Filtering */

==Email==

*To check your email using Roundcube, all you need to do is login
**There is no need to configure anything in order to send or receive mail using RoundCube

{| style="width:100%" border="0" cellspacing="0" cellpadding="20" style="font-size:120%;
|-
|style="width: 50%"|
*Open your browser and navigate to [[Domain Substitution|https://rc.domain.tld]]
*Enter your email address in the Username field
*Enter your email password in the Password field
*If you prefer a language other than English, select it from the list
*Click the login Button

==Getting Started==

Before you start using RoundCube, you should configure the plugins to your requirements: 

{| style="width:100%" border="0" cellspacing="0" cellpadding="20" style="font-size:120%;
|-
|style="width: 50%"|
*Open your browser and navigate to [[Domain Substitution|https://rc.domain.tld]]
*Enter your email address in the Username field
*Enter your email password in the Password field
*If you prefer a language other than English, select it from the list
*Click the login Button
|[[File:rc.login.png|center|500px]]
|-
|[[File:rc.choose.settings.png|center|500px]]
|
*In the next window, find in the top right corner the link called "Settings"
|-
|
*In the preferences menu on the left side of the window, select Manage Plugins
*You will be presented with a number of check boxes
**Hovering your mouse over each item will give a brief help of what the plugin does
*You may enable/disable any combination of plugins you desire
*At the bottom is the option to restore the selections back to default, or you can select all or deselect all plugins
*If there is something you are not clear on, feel free to [mailto:bob@computerisms.ca ask]
|[[File:help.rc.plugin.manager.png|center|500px]]
|-
|}

==Calendar==

NOTE: These instructions are slightly out of date; the settings are correct but you will have to look around to find them till I update this page 
Before you begin: 
*You will need the [[Calendar#I Just Want a Calendar That All My Devices Will Sync With|DAV Path found on the server]] or the [[Calendar#I Need My Assistant To Edit My Calendar|DAV Path from some else's Calendar]]

{| style="width:100%" border="0" cellspacing="0" cellpadding="20" style="font-size:120%;
|-
|style="width: 50%"|
*Open your browser and navigate to [[Domain Substitution|https://rc.domain.tld]]
*Enter your email address in the Username field
*Enter your email password in the Password field
*If you prefer a language other than English, select it from the list
*Click the login Button
|[[File:rc.login.png|center|500px]]
|-
|[[File:rc.choose.settings.png|center|500px]]
|
*In the next window, find in the top right corner the link called "Settings"
|-
|
*In the next window on the far left side, under the main category "Calendar", click the sub-category "Categories"
|[[File:rc.settings.choose.calendar.png|center|500px]]
|-
|[[File:rc.add.calendar.png|center|500px]]
|
*In the main pane of the window, click the plus sign. This will create a new line at the bottom of the list
*Click in the longest field of the new line and enter a name for your calendar
**The name is arbitrary, so it can be anything you like, though normally you would choose a name that has meaning for you.
*If you wish to change the colour of your calendar, click in the box containing FFFFFF, then click on the colour you would like for your calendar
*Click the Save Button
|-
|
*After you click save, the list will reorder alphabetically
*Click the little round button next to the calendar you just created
|[[File:rc.add.calendar.2.png|center|500px]]
|-
|[[File:rc.config.calendar.png|center|500px]]
|
*In the Username field you will find the value "%u"
**%u is a short cut for the username you used to log into Roundcube, which will be the same as your email address
*Enter your Email Password
**If you are connecting to someone else's calendar, you should still use your own email address and email password
**If your Username and Password are rejected, ensure [[Calendar#I Need My Assistant To Edit My Calendar|you have been granted permission to use that calendar]]
*The value you need to enter for "CalDAV Url" consists of two parts
**The first part is based on your domain name in the format [[Domain Substitution|https://cal.domain.tld]]
**The second part is your DAV Path as derived from configuring your [[Calendar]]
**If you are connecting to someone else's calendar, you will need to use the [[Calendar#I Need My Assistant To Edit My Calendar|DAV Path]] they provide you
**The full value will look like this: [[Domain Substitution|https://cal.domain.tld/caldav.php/bob@computerisms.ca/calendar]]
*Unless you know why you should do otherwise, leave "Reminders" and "Authentication Method" settings at their default
*Click the Save Button
|-
|
*To start using your calendar, click the Calendar link in the top right corner of the window
|[[File:rc.choose.calendar.png|center|500px]]
|-
|}

==Shared Address Book==

Before you begin: 
*A CardDAV capable client
*You will need the [[Shared Address Book#I Just Want an Address Book That All My Devices Will Sync With|DAV Path found on the server]] or the [[Shared Address Book#I Need My Assistant To Edit My Address Book|DAV Path from some else's Address Book]]

{| style="width:100%" border="0" cellspacing="0" cellpadding="20" style="font-size:120%;
|-
|style="width: 50%"|
*Open your browser and navigate to [[Domain Substitution|https://rc.domain.tld]]
*Enter your email address in the Username field
*Enter your email password in the Password field
*If you prefer a language other than English, select it from the list
*Click the login Button
|[[File:rc.login.png|center|500px]]
|-
|[[File:rc.choose.settings.png|center|500px]]
|
*In the next window, find in the top right corner the link called "Settings"
|-
|
*In the next window on the far left side, click the category called "CardDAV"
|[[File:Rc.settings.carddav.png|center|500px]]
|-
|[[File:rc.config.book.png|center|500px]]
|
*In the main pane of the window, enter a name for your address book
**The name is arbitrary, so it can be anything you like, usually something meaningful to you.
**The address book name must not contain a space
*Ensure "Activate CardDAV-Addressbook" is selected
*Enter your email address as your Username
**If you are connecting to someone else's address book, you should still use your own email address and email password
**If your Username and Password are rejected, ensure [[Shared Address Book#I Need My Assistant To Edit My Address Book|you have been granted permission to use that calendar]]
*Enter your email password as Password
*The value you need to enter for URL consists of two parts
**The first part is based on your domain name in the format [[Domain Substitution|https://cal.domain.tld]]
**The second part is your DAV Path as derived from configuring your [[Shared Address Book]]
**If you are connecting to someone else's calendar, you will need to use the [[Shared Address Book#I Need My Assistant To Edit My Address Book|DAV Path]] they provide you
**The full value will look like this: [[Domain Substitution|https://cal.domain.tld/caldav.php/bob@computerisms.ca/addresses]]
*The update interval can be increased if you like
**1 is the minimum acceptable value for this field
*When everything is how you want it, click save
|-
|
*After you click save, you will be given the opportunity to add another address book if you want to.
*In order to use your new address book, click on the Address Book link in the top right of the window
|[[File:rc.choose.book.png|center|500px]]
|-
|[[File:rc.use.book.png|center|500px]]
|
*Ensure your CardDAV address book is selected, and you will be able to view and add contact entries to your Shared Address Book
|-
|}

==Server Side Message Filtering==
{| style="width:100%" border="0" cellspacing="0" cellpadding="20" style="font-size:120%;
|-
|style="width: 50%"|
*Open your browser and navigate to [[Domain Substitution|https://rc.domain.tld]]
*Enter your email address in the Username field
*Enter your email password in the Password field
*If you prefer a language other than English, select it from the list
*Click the login Button
|[[File:rc.login.png|center|500px]]
|-
|[[File:rc.choose.settings.png|center|500px]]
|
*In the next window, find in the top right corner the link called "Settings"
|-
|
*In the far left pane, select filters
|[[File:help.rc.filters.png|center|500px]]
|-
|[[File:help.rc.new.filter.png|center|500px]]
|
*To create a new filter, click the Plus Sign in the bottom left corner of the window
*Filter Name is an arbitrary value, you should put something that is meaningful to describing the filter
*Select your Filter Rules
**Adjust the radio button to determine if you want all rules or any rules to match
**If you need to add more rules, click the green plus sign to the right of the window
*Set your Filter Actions by choosing an item from the left drop down menu
**Different actions, such as the Out of Office reply, will produce different options after you choose it.
*When the rules and actions for this filter are configured, click the Save button
|-
|}

==Extra Notes==
*[[Spam#Roundcube - Train Spam Filters|What is that Junk button doing anyway?]] - It's training the Spam filter on your particular mail server to learn what is spam and what is not so it can eventually filter out spam before it hits your inbox. To learn more, click on the link where the question is.

File:Help.rc.filters.png

2022-08-31T17:17:47Z

Bob: Bob uploaded a new version of File:Help.rc.filters.png

File:Rc.choose.settings.png

2022-08-31T17:15:28Z

Bob: Bob uploaded a new version of File:Rc.choose.settings.png

File:Rc.login.png

2022-08-31T17:11:33Z

Bob: Bob uploaded a new version of File:Rc.login.png

File:Rc.choose.settings.png

2022-08-31T16:42:21Z

Bob: Bob uploaded a new version of File:Rc.choose.settings.png

Main Page

2022-08-31T16:41:52Z

Bob:

Welcome to the Computerisms Help Pages
[http://www.computerisms.ca/ RETURN TO COMPUTERISMS HOME PAGE]
These pages will always be a work in progress, I will add to them as I can... If you desire to see certain instructions documented here, please [mailto:bob@computerisms.ca let me know]

{| style="width: 100%; border-spacing:15px;border-collapse:separate;" cellpadding="10"
|- valign="top"
|colspan="6" style="border: 1px solid rgb(191, 238, 255); background-color: rgb(000, 255, 255);text-align:center;font-size:1.5em;"| '''Getting Support'''

Contact Computerisms at 867-334-7117; or you can [mailto:bob@computerisms.ca email instead]


Telephone Support for Basic Hosting (Email and FTP) is free

Email and FTP are both very mature technologies and most problems can be solved quickly without scheduling a visit. If a visit is required and the problem is not due to a malfunction in the hosting service, [http://www.computerisms.ca/index.php/business-network-management hourly billing] will be applied.

Support for Advanced Hosting is [http://www.computerisms.ca/index.php/business-network-management billable by the hour]

CalDAV/CardDAV/WebDAV are implemented differently on each device and/or program. Therefore they require much more skill and time to be able to troubleshoot.

If it turns out a problem is found on one of our servers, it will not be billed.

|- valign="top"
|colspan="6" style="border: 1px solid rgb(191, 238, 255); background-color: rgb(255, 235, 205);text-align:center;font-size:1.5em;"| '''Port Change'''

If you recieved an email asking you to change your email port number and encyrption type:
'''[[Email Port Change|Email Port Change]]''' 

|- valign="top"
|colspan="3" style="width:50%;border: 1px solid rgb(191, 238, 255); background-color: rgb(248, 102, 76);text-align:center;font-size:1.5em;" | [[file:mail.png|75px]]
[[Email|Email Settings]] 
[[Spam|Spam Filtering]] 
[[QmailAdmin Management|Manage Email Accounts and Mailing Lists]] 
[[Troubleshooting Email Issues|Basic Email Troubleshooting]] 
[[QmailAdmin_Management#Modify_User|Out of Office/Vacation Responses in the Management Interface]] 
[[Roundcube#Server_Side_Message_Filtering|Out of Office/Vacation Responses Using Roundcube]] 

|colspan="3" style="width:50%;border: 1px solid rgb(191, 238, 255); background-color: rgb(88, 137, 184);text-align:center;font-size:1.5em;"| [[file:con_cal.png|75px]]
[[Calendar|Calendar Server Configuration]] 
[[Shared Address Book|Contacts Server Configuration]] 

|- valign="top"
|colspan="3" style="width:50%;border: 1px solid rgb(191, 238, 255); background-color: rgb(55, 181, 98);text-align:center;font-size:1.5em;"| [[file:file.png|75px]]
[[Fetch|Large File Transfers through Email (Fetch)]] 
[[Files|Online File Storage]] 

|colspan="3" style="width:50%;border: 1px solid rgb(191, 238, 255); background-color: rgb(248, 164, 76);text-align:center;font-size:1.5em;"| [[file:doc.png|75px]]
'''COMING SOON'''

|- valign="top"
|colspan="3" style="width:33%;border: 1px solid rgb(191, 238, 255); background-color: rgb(192, 192, 192);text-align:center;font-size:1.5em;"| '''VPN Instructions'''
[[VPN Clients Using Certificates]] 
[[VPN Clients Using Pre-Shared Keys]] 
[[Connecting Mac to a File Server]] 
[[Connecting Android Device to a File Server]] 
[[Connecting iOS Device to a File Server (for Video/Audio Playback)]] 

|colspan="3" style="width:33%;border: 1px solid rgb(191, 238, 255); background-color: rgb(255, 235, 205);text-align:center;font-size:1.5em;"| '''Client Configuration'''
[[Roundcube]] 
[[SquirrelMail]] 
[[Thunderbird]] 
[[Outlook]] 
|}

2022-02-11T20:49:28Z

Bob: /* Desktop/Conference/Cordless/Software Phones */

==Overview==
{| style="width: 100%; border-spacing:15px;border-collapse:separate;" cellpadding="10"
|- valign="top"; width:"50%"
|text-align:center;font-size:1.5em|
A Public Exchange (PBX) is a device that routes phone calls. As it applies to Small Businesses, it is an appliance or server that routes incoming calls to various extensions in the office, and routes outgoing calls from the various extensions to the outside world. As they existed several decades ago (see picture on the right) a person was required to connect cables between a caller and a callee in order to connect the two.In the days of modern computing, connecting calls can be handled by a computer. And the computer can provide many more functions, such as Voicemail, Time Conditions, and Call Forwarding, and can connect callers and callees to these services.
|[[File:OldSchoolPBX.jpg|centre|450x450px]]
|}

==Choices When Purchasing a new PBX==
===Analogue or Digital or Hybrid===
If reliability is the most important requirement, then you want a PBX that can connect to analogue phones lines.
In the case of those of us living in the Yukon, that means connecting to NWTel phone lines. Special hardware is required to be installed in the PBX computer to connect to NWTel's analogue phone system, making the installation more expensive. Additionally, phone lines are considerably more expensive than the digital options, making the ongoing expense of maintaining your PBX higher. The benefit to having a system that can use analogue lines is that down time of the system is typically going to be less than 8 hours per year, achieving a 99.999% uptime (5 nines).
Digital phone lines, often referred to as VoIP, are considerably less expensive than analogue. Phone lines are still purchased in the same way they are from NWTel, but they come from a VoIP provider, and they work over an existing internet connection instead of a dedicated copper wire. No special equipment is needed for the server, and the lines are far less expensive. Additionally, most VoIP services provide free long distance calling in Canada, and free or pennies per minute calling the US. Additionally, calling to worldwide numbers is generally very inexpensive, though that is not true of every single foreign country. So there is a very strong economical argument to use digital phone lines. The downside to digital lines is that they cannot be any more reliable than the internet, so one can expect to have about 2-4 days of down time across a year, giving approximately 99% reliability (two nines instead of five). Often that comes in the form of a few hours at a time which accumulates to a few days by the end of the year, but it can potentially include a full day of downtime.
Hybrid systems provide the best of both worlds. It can save a lot of money by allow the inexpensive or free long distance calling, but still requires installing the special hardware in the PBX server and having analogue lines from NWTel. The PBX server is configured to send outgoing calls through the VoIP provider by default and fail over to the analogue lines when all VoIP lines are in use, though any combination of restrictions can be configured. Another limitation to hybrid systems is that they have 2 phone numbers; one from nwtel, and one from the VoIP provider, and when you call a callee, their phone will display a different number depending on which service the call goes out over, and someone calling into the system can use either number.
Once all the lines are in simultaneous use, no additional calls will be possible into or out of the system. When choosing the number of lines you want, you will want to guess how many maximum concurrent calls will be in play at any given time, and add one line just in case someone calls in while all the other lines are busy. If all lines are busy and someone calls into the PBX system, that caller will get a busy signal. One thing to note with hybrid systems is that while outgoing calls can fail over from the VoIP provider to NWTel phone lines, incoming calls cannot. So if all VoIP lines are occupied with outgoing calls while someone calls in to the number provided by the VoIP provider, they will get a busy signal even if none of the NWTel lines are occupied at all.

===Desktop/Conference/Cordless/Software Phones===
All phones that connect to a modern PBX run across the same kind of network connection that your computer uses. While it is easy to think of the phones as analogue devices like what you have at home, they are actually more like little minicomputers.
Most desks do not have two network plugs in the wall (one for the computer and one for the phone), so pretty much all desktop phones have the ability for the computer to plug into them, and then they plug into the wall jack, thereby connecting both devices through the same wall jack. This saves having to run extra cabling in the wall. The less expensive phones quite often limit network speeds to 100Mbit, so this can pose problems if the software you are using on your computer requires a Gigabit connection. A good example of this is Sage; if two people are working on the same company file, a 100Mbit connection will be noticeably slower than a Gigabit connection.
The high end desktop phones usually have much bigger and colour screens, and often support video calling capabilities. The lower end ones are considerably less pretty, do not usually have colour screens, and will not have near as many features, but they will be more than sufficient in the vast majority of use cases. The extremely low-end phones will lack some very common and useful features such as audio compression and echo cancellation.
Receptionists will quite often want sufficient buttons that they can answer calls and transfer them to various extensions. Some models of phones can have sidecars installed on them specifically for this purpose.
Conference phones are designed to sit in the middle of a room so that multiple people can be talking and listening to the same phone. These phones tend to be more expensive, and most of them have multiple high quality microphones in them so that they can do noise cancellation to clear up the ambient sound of the room and make the call quality clearer. They can also have extension microphones attached to them for larger boardrooms.
DECT phones, which are basically like the cordless phones you are used to at home, can also be connected to the PBX. These have a base station that connects to the computer network, and then can support a handful of DECT phones that connect back to the base station wirelessly. Range on these units is not bad, will cover most offices, but probably not most warehouses, to give an example. These phones can be a bit finnicky in comparison to desktop phones, especially when the place they are being deployed at has a lot of metal or other material that interferes with wireless signals.
Software phones are available as free or paid for software, and can be installed on mobile devices such as Android or iPhones, or computers and used with a headset that includes a microphone. These can be considerably less expensive than their hardware counterparts, but are generally not as intuitive to use as the traditional phones. The best purpose for using this kind of phone is if the end-user is working remotely, but wants to connect to the PBX to make or receive calls.

===Feature and Options Available===
*IVR (Interactive Voice Recording) - often called an Auto Attendant. This is when someone calls into your phone system, and the phone system answers and provides option for the caller to choose from, without the need of a person.
*Voicemail/Unified Communications - Voicemail has been with us for quite a long time, and probably needs no explanation, but it can be accessed remotely. Unified Communications is the ability to make your Voicemail inbox and your email inbox to function as the same inbox. Voicemails that are left will show up on the phone, and as an email message; and when it is marked as read or deleted in either email or phone, the same will happen on other devices. This requires an IMAP capable email server.
*Time Conditions - have the phone system play different message during holidays or off-hours than it does during regular work hours. Possibly also have incoming calls routed to a cell phone or similar during off-hours.
*Ring Groups - incoming calls can be routed so that multiple extensions ring at the same time.
*Find Me/Follow Me - provide an option for an incoming caller to try reaching a person on a cell phone if not available at the desktop extension; or have other extensions or cell phones to ring automatically when a call is received by your extension.
*Call recording - configure the system to record phone calls for various purposes, can be configured to happen on demand or automatically.
*Intercom/Paging - use a single phone to broadcast a message to all other phones
*PIN Restricted Long Distance Dialing - do not allow calls to long distance numbers without knowing the code
*LCR (Least Cost Routing) - configure the system to choose the path that will cost the least amount of money (useful on hybrid systems)
*Staff Directory - provide an option for incoming callers to find an employee by name when they don't know the employee's extension.
*Conference Calling - If sufficient lines are available to connect to the PBX, have dozens or hundreds of people call into the system and use a conference room. PIN restricted access is available.
*Calling Queus - When more people are calling in than there are people to answer the calls, place the incoming calls in a queue so the next available representative can answer the incoming calls in order. This is familiar to most of us when calling into larger companies; it is when you are listening to annoying music waiting for someone to help you.
*CDR (Call Detail Recording) - get precise and detailed information about any call made into or out of the system.
*More options (not an exhaustive list):
**Wake up calls
**Dictation services
**Number Blacklisting
**Call Forwarding
**3-way/4-way calling
**Call Waiting
**Directed Call Pickup (answer someone else's phone)
**Blind Transfer/Attended Transfer
**Channel Spy (listen in on calls)
**Do Not Disturb
**Fax Detection
**Call Parking
**Speed Dial